Once a customer places their order with their local monument business for the device, they will receive an email to start the process of uploading their photos and videos. When they have completed this process, it will take approximately 10-12 weeks for the Memo-Roc to be sent to their local monument business for installation. This time frame coincides with the length of time it takes for the headstone to be ordered and sent to the monument business

Yes, it does come with an unconditional one-year warranty, no questions asked. We will replace it if we cannot fix it. We also offer a 5-year renewable warranty which means that the customer has the option to continue renewing the coverage every 5 years at a discounted price.

Please contact manufacturing@jareda31.sg-host.com for technical support or, if you have more questions about our product, please contact our corporate office at sales@jareda31.sg-host.com

Yes, our device is waterproof. It has IP65 technology that contains the same components used globally in marine speakers that are used in pools and waterparks.

At present, no. The marketing team evaluated the three most popular colors of headstones, and the black blended and looked the best when used. We will continue to monitor industry trends, and may offer different color choices in the future.

Memo-Roc is manufactured in America. 95% of Memo-Roc’s components are made in America as well, with the only exception being the screen.

Once you have purchased your Memo-Roc device, you will be guided on how much content to upload.