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Frequently Asked Questions
When can I expect my Memo-Roc from the time I place my order?
Once a customer places their order with their local monument business for the device, they will receive an email to start the process of uploading their photos and videos. When they have completed this process, it will take approximately 10-12 weeks for the Memo-Roc to be sent to their local monument business for installation. This time frame coincides with the length of time it takes for the headstone to be ordered and sent to the monument business.
Is there a warranty on Memo-Roc's digital headstones?
Who do I need to contact to get support?
Please contact Jesse Lapp at firstname.lastname@example.org for technical support or, if you have more questions about our product, please contact our corporate office at email@example.com.
Are the digital headstones waterproof?
Does Memo- Roc digital headstones come in different colors?
Are Memo-Roc's headstones made in America?
How many photos and/or video clips can I upload for each song?
Once you have purchased your Memo-Roc device, you will be guided on how much content to upload.
How do Memo-Rocs mount to the headstone?
There are three different ways to mount a Memo-Roc.
1) Top mount – If the front of your tombstone is highly decorated and engraved, there may not be enough room to mount the Memo-Roc. In this case we offer a top mount that allows the device to securely sit on top of the headstone.
2) Face Mount – The most economical option for a pre-existing headstone would be our face mount. The Memo-Roc would be securely mounted to face of the headstone. This option has a very clean look once installed.
3) Inserted – The inserted mount has a recessed space which is crafted by your monument dealership for the Memo-Roc device to fit securely inside. The front of the screen will be flush with the face of the headstone, giving you a polished look.
How does someone watch the memorial tribute video?
It is very straight forward. There is only 1 button on the Memo-Roc device. Simply push the button, and in about 7 seconds the video will automatically start playing. Once the video has finished, the device will automatically power off. If you would like to watch the video again, simply push the button.